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furMe

Get support, learn how-tos and helpful tricks on your furMe devices. Learn about how to order, get answers on shipping and delivery questions, as well as returns. 

Find Articles and get support on your furMe devices

Thanks for your order with us! Your order is in our shipping team's queue. Our team usually needs about 1-2 business days to process your order (they work Monday through Friday excluding holidays). We will be sending an email notification with a tracking number once it's ready to leave our warehouse. 

If you ordered a backordered item, please note there will be a delay in fulfillment until the inventory is ready to go. The following items are on backorder:
-Carrying Case for FM-02 Models

You can always check your order status on your order history page here: https://account.shopfurme.com/orders


If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to

If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to all emails within 24-48 hours Monday-Friday.&#xA0;If you are looking for your Order Confirmation, sometimes it can take up to 10 minutes for the transaction to process before completing. If the transaction was successful, you&apos;ll receive an email with an Order Number and the details in your order. If you still did not receive an email, check your spam folder. If you have a gmail, check the &quot;Promotions&quot; tab as well.&#xA0;Still having issues locating our emails? <a href="https://help.shopfurme.com/en-US" rel="noopener noreferrer" target="_blank">You can contact us for assistance here</a> through email, chat, or phone.&#xA0;

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