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Get support, learn how-tos and helpful tricks on your furMe devices. Learn about how to order, get answers on shipping and delivery questions, as well as returns. 

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Thanks for your order with us! Your order is in our shipping team's queue. Our team usually needs about 1-2 business days to process your order (they work Monday through Friday excluding holidays). We will be sending an email notification with a tracking number once it's ready to leave our warehouse. 

If you ordered a backordered item, please note there will be a delay in fulfillment until the inventory is ready to go. The following items are on backorder and will ship asap in the next 1-2 weeks:
-AirClipper Blade size 7F
-Multi-Pack Blade Sets
-Filter Packs for FM-02 models
-Precision Paw Trimmer Sets
-Lint/Fur Remover Wands - Button Release Connection
-Slicker Brush - Button Release Connection

You can always check your order status on your order history page here: https://account.shopfurme.com/orders


If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to

If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to all emails within 24-48 hours Monday-Friday.&#xA0;If you are looking for your Order Confirmation, sometimes it can take up to 10 minutes for the transaction to process before completing. If the transaction was successful, you&apos;ll receive an email with an Order Number and the details in your order. If you still did not receive an email, check your spam folder. If you have a gmail, check the &quot;Promotions&quot; tab as well.&#xA0;Still having issues locating our emails? <a href="https://help.shopfurme.com/en-US" rel="noopener noreferrer" target="_blank">You can contact us for assistance here</a> through email, chat, or phone by 800-376-7064 during normal business hours.&#xA0;

I'm having trouble receiving email replies

We can be reached via email and respond very quickly or within 24-48 hours at hello@shopfurme.com. You can reach also reach our customer service team by phone during normal business hours M-F for assistance with both new and existing orders. If we ar

We can be reached via email and respond very quickly or within 24-48 hours at <a href="mailto:hello@shopfurme.com">hello@shopfurme.com</a>.&#xA0;You can reach also reach our customer service team by phone during normal business hours M-F for assistance with both new and existing orders. If we are unable to answer your call immediately, please leave a message, and we will return your call as soon as possible.&#xA0;To place a new order, call 317-790-3128For help with existing orders, call 800-376-7064

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