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furMe

Get support, learn how-tos and helpful tricks on your furMe devices. Learn about how to order, get answers on shipping and delivery questions, as well as returns. 

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Economy shipping is FREE for all lower 48 United States. Enter your shipping address in checkout to see your exact fees if you are ordering elsewhere. To read more about shipping methods, click here. 

If you are unsatisfied with your FurMe for any reason, you can return your FurMe up to 40 days from your fulfillment date for a refund. If you need to start a return, please email us and we'll help! To read our full refund and return policy, click here.

How much is shipping? What is your return policy?

Yes! You can contact us for assistance with placing a new order by calling (317) 790-3128 during normal business hours, or for help with an existing order by calling our customer service team at (800) 376-7064. 

Alternatively, you can chat here or email hello@shopfurme.com and a team member will be on asap assist you.

Can I order over the phone?

The blade on our AirClippers is Size 10. Our AirClipper boasts a stainless steel fixed blade and an adjustable ceramic blade to tackle the thickest coats with a consistent performance while staying up to 75% cooler than traditional clippers. Our clippers are 6000SPM. Our AirClipper includes 3 built-in lengths: 1.0mm, 1.2mm, and 1.6mm as well as 4 guards in 6mm, 12mm, 18mm, and 24mm lengths so you have plenty of options. An additional 3mm guard is also included with every Pro Plus set, but is available for purchase if you have an Original model. 

Only furMe AirClipper blades fit the AirClipper. Our AirClipper blades are detachable for cleaning, maintenance, or replacement. They are not sharpened, but rather replaced once dull. They can be ordered here separately as needed.

What size are the Clippers?

If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to all emails within 24-48 hours Monday-Friday. 

Waiting on a Confirmation for your order? Sometimes it can take up to 10 minutes for the transaction to process before completing. If the transaction was successful, you'll receive an email with an Order Number. If you still did not receive an email, check your spam folder. If you have a gmail, check the "Promotions" tab as well. 

Still having issues locating our emails? Just reply here and we'll look into this for you.

I'm having trouble receiving email replies

Thanks for your order with us! Your order is in our shipping team's queue. Our team usually needs about 1-2 business days to process your order (they work Monday through Friday excluding holidays). We will be sending an email notification with a tracking number once it's ready to leave our warehouse. 

If you ordered a backordered item, please note there will be a delay in fulfillment until the inventory is ready to go. The following items are on backorder:
Precision Trimmer Sets

You can always check your order status on your order history page here: https://account.shopfurme.com/orders


If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to

If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to all emails within 24-48 hours Monday-Friday.&#xA0;If you are looking for your Order Confirmation, sometimes it can take up to 10 minutes for the transaction to process before completing. If the transaction was successful, you&apos;ll receive an email with an Order Number and the details in your order. If you still did not receive an email, check your spam folder. If you have a gmail, check the &quot;Promotions&quot; tab as well.&#xA0;Still having issues locating our emails? <a href="https://help.shopfurme.com/en-US" rel="noopener noreferrer" target="_blank">You can contact us for assistance here</a> through email, chat, or phone.&#xA0;

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