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Get support, learn how-tos and helpful tricks on your furMe devices. Learn about how to order, get answers on shipping and delivery questions, as well as returns. 

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If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to

If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to all emails within 24-48 hours Monday-Friday.&#xA0;If you are looking for your Order Confirmation, sometimes it can take up to 10 minutes for the transaction to process before completing. If the transaction was successful, you&apos;ll receive an email with an Order Number and the details in your order. If you still did not receive an email, check your spam folder. If you have a gmail, check the &quot;Promotions&quot; tab as well.&#xA0;Still having issues locating our emails? <a href="https://help.shopfurme.com/en-US" rel="noopener noreferrer" target="_blank">You can contact us for assistance here</a> through email, chat, or phone.&#xA0;