furMe logo
furMe logo

All articles

How do I return my order?Updated 3 months ago

Didn't work for you or your pet? You can return your furMe™ up to 40 days from your order date. How does this work? 

1. Try the furMe on your pet!

2. If don't love it, you can return your furMe for a full refund. This means there are no re-stocking fees for returning a used product.

If you need to return your furMe™, please email our team with your order name and number, as well as the reason why you would like to return your furMe™. Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system. furMe™ reserves the right to deny any returns or refunds. Once approved, we will send you a return shipping instructions, that you will be required to attach to your original packaging before dropping it off with the carrier. Kindly note you are responsible for the return shipping fee. Package refusals or Return to Senders incur a shipping fee and this corresponding fee will be deducted from your merchandise refund. Returns must be sent back in a reasonable amount of time following your return approval. furMe™ reserves the right to deny any returns or refunds. Returns sent to our facility without prior notice cannot be accepted. 

You can always contact us for any return questions by submitting a message here

If you are experiencing an issue with your unit or accessories, please check our troubleshooting guide to either solve this issue or open a ticket for warranty support: https://help.shopfurme.com/en-US/flows/01HERHJJC1W79C4XJZ2HXJ113B

Was this article helpful?