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furMe

Get support, learn how-tos and helpful tricks on your furMe devices. Learn about how to order, get answers on shipping and delivery questions, as well as returns. 

Find Articles and get support on your furMe devices

Where can I view and download the latest User Manuals?

I need troubleshooting help!

How do I introduce the furMe to my pet for the first time?

What are the differences in the models?

What are the attachments that come in each set?

Securing the correct ends of the hose to your FM-02 Professional Plus

Unboxing and assembling your FM-02 Professional PLUS furMe

How do I identify which model I have to purchase an accessory?

How loud is the vacuum on a furMe?

Does the furMe work on cats?

Does the furMe work on wet or damp fur?

Do the attachments work on all types of coats?

Are there filters or dust bags on the vacuum I need to replace?

Where are the filters on my furMe?

How do I empty the canister?

How do I clean the filters?

How do I wrap and store the hose on the machine?

Where can I get replacement blades for the Clipper or filters for the machine?

What are the cutting lengths on the AirClipper?

How often will I need to replace the clipper blades?

How do I replace the Blades on my AirClipper?

How do I put the AirClipper guards on?

How can I learn more about the AirClipper?

Should I oil the AirClipper blades?

Are blades or guards by other brands compatible with the furMe?

How to use the hair-ejection levers on the brushes

Where can I find the suction extender in my box?

Are there Replacement Parts available?

Is there a size chart for the beds?

How do I use the Dematting Rake?

How can I learn more about the Nail Grinder?

Does the furMe work on wet/damp fur?

How do I pack my travel case?

What is the care guide for the pet beds?

Are the carriers airline approved?

Products

What is your return policy?

How do I return my order?

Do returns cost anything?

What does the 'fulfillment date' mean in the context of the return policy?

I think I received a defective or damaged device, can I return it?

How do I make an exchange?

Purchases from Authorized Retailers

When do I get my refund?

Returns & Exchanges

Does furMe offer a warranty?

Is the warranty policy transferable?

Do you offer refurbished items?

Warranty

How much is shipping?

How is my package delivered?

How do I track my package?

Can I update my shipping address after placing an order?

What if my package is lost in transit?

Only part of my order shipped, how do I track the rest?

What if my package was stolen?

Shipping and Delivery

How can I place an order?

I can't find my Order Confirmation email

How can I check my order status?

What payment methods do you accept?

When will I be charged for my order?

Can I add or remove items on my order after completing the transaction?

Can I cancel my order?

Ordering

I'm having trouble receiving email replies

How can I contact customer service for assistance?

If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to

If you have a .edu or .net email address, login to your email provider through a browser on a laptop/desktop computer and check your spam/junk folder. Our customer service email replies or order notification emails often end up in there. We reply to all emails within 24-48 hours Monday-Friday.&#xA0;If you are looking for your Order Confirmation, sometimes it can take up to 10 minutes for the transaction to process before completing. If the transaction was successful, you&apos;ll receive an email with an Order Number and the details in your order. If you still did not receive an email, check your spam folder. If you have a gmail, check the &quot;Promotions&quot; tab as well.&#xA0;Still having issues locating our emails? <a href="https://help.shopfurme.com/en-US" rel="noopener noreferrer" target="_blank">You can contact us for assistance here</a> through email, chat, or phone by 800-376-7064 during normal business hours.&#xA0;

We can be reached via email and respond very quickly or within 24-48 hours at hello@shopfurme.com. You can reach also reach our customer service team by phone during normal business hours M-F for assistance with both new and existing orders. If we ar

We can be reached via email and respond very quickly or within 24-48 hours at <a href="mailto:hello@shopfurme.com">hello@shopfurme.com</a>.&#xA0;You can reach also reach our customer service team by phone during normal business hours M-F for assistance with both new and existing orders. If we are unable to answer your call immediately, please leave a message, and we will return your call as soon as possible.&#xA0;To place a new order, call 317-790-3128For help with existing orders, call 800-376-7064

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