Yes! All our furMe sets are covered by a standard 1-Year Limited Manufacturing warranty. In some cases, you may be offered an extended 2-Year warranty that extends the standard warranty by 1 year extra. We believe in our products and want to make sur

Yes! All our furMe sets are covered by a standard 1-Year Limited Manufacturing warranty. In some cases, you may be offered an extended 2-Year warranty that extends the standard warranty by 1 year extra. We believe in our products and want to make sure you have the best experience possible! <a href="https://shopfurme.com/pages/warranty-information" rel="noopener noreferrer" target="_blank">Check out our full warranty information here</a>. If you need to file a warranty claim, please review what the warranty covers before contacting us. Then, you can email us at <a href="mailto:hello@shopfurme.com">hello@shopfurme.com</a> with the following information:<ol><li>First and last name</li><li>Email address</li><li>Phone number</li><li>Product name</li><li>Reason for warranty claim</li><li>Your Order ID or Order Number as seen on your Order Confirmation email. It should begin with the letters FM. If you purchased through an Authorized Retailer, please have a copy of your proof of purchase (showing their order number) as well.&#xA0;</li><li>Photo/video showing or describing the issue at hand</li><li>Your most up to date shipping address</li></ol><a href="https://help.shopfurme.com/en-US/flows/01HERHJJC1W79C4XJZ2HXJ113B" rel="noopener noreferrer" target="_blank">You can also submit a ticket online here</a>.&#xA0;

Does furMe offer a warranty?

Warranty policies are not transferable and are attached to the original purchaser. If you did not purchase from shopfurme.com, and purchased from one of our authorized retailers, please have your Order ID and proof of purchase handy when reaching out

Warranty policies are not transferable and are attached to the original purchaser. If you did not purchase from shopfurme.com, and purchased from one of our authorized retailers, please have your Order ID and proof of purchase handy when reaching out with a warranty claim.&#xA0;

Is the warranty policy transferable?

Get connected with a team member or leave a message for us on chat.

Send us an email and we'll get back to you within 24 hours Mon-Fri.

We can be reached during normal business hours. If we're busy, simply leave a message and we'll get back to you.

Back to the Store

Read Customer Reviews

Shop the Grooming Vacuum Set

Shop Parts & Accessories

furMe

Warranty

Where can I view and download the latest User Manuals?

How do I introduce the furMe to my pet for the first time?

Unboxing and assembling your FM-02 Professional PLUS furMe

Securing the correct ends of the hose to your FM-02 Professional Plus

How do I identify which model I have to purchase an accessory?

How loud is the vacuum on a furMe?

Does the furMe work on cats?

Does the furMe work on wet or damp fur?

Do the attachments work on all types of coats?

Are there filters or dust bags on the vacuum I need to replace?

Where are the filters on my furMe?

How do I empty the canister?

How do I clean the filters?

How do I wrap and store the hose on the machine?

Where can I get replacement blades for the Clipper or filters for the machine?

What are the cutting lengths on the AirClipper?

How often will I need to replace the clipper blades?

How do I replace the Blades on my AirClipper?

How do I put the AirClipper guards on?

How can I learn more about the AirClipper?

Should I oil the AirClipper blades?

Are blades or guards by other brands compatible with the furMe?

How to use the hair-ejection levers on the brushes

Where can I find the suction extender in my box?

Are there Replacement Parts available?

Is there a size chart for the beds?

How do I use the Dematting Rake?

How can I learn more about the Nail Grinder?

How do I pack my travel case?

What is the care guide for the pet beds?

Are the carriers airline approved?

Products

What is your return policy?

How do I return my order?

Do returns cost anything?

I think I received a defective or damaged device, can I return it?

How do I make an exchange?

Purchases from Authorized Retailers

When do I get my refund?

Returns & Exchanges

How much is shipping?

How is my package delivered?

How do I track my package?

Can I update my shipping address after placing an order?

What if my package is lost in transit?

Only part of my order shipped, how do I track the rest?

What if my package was stolen?

Shipping and Delivery

How can I place an order?

I can't find my Order Confirmation email

How can I check my order status?

What payment methods do you accept?

When will I be charged for my order?

Can I add or remove items on my order after completing the transaction?

Can I cancel my order?

Ordering

I'm having trouble receiving email replies