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How can I place an order?

The easiest way to place an order is right here on our furMe website. If you need assistance, we're here to help via chat, email, or phone: https://help.shopfurme.com/en-US. For assistance with placing a new order over the phone, call (317) 790-3128

I can't find my Order Confirmation email

Once your transaction completes, you'll receive an Order Confirmation to your email on file. This will include your order number and all the details in your order. Didn't get your email? Kindly check your spam or "promotions" tab on gmail. If you use

How can I check my order status?

You will receive order updates to the email address used when placing your order. Our warehouse team needs about 1-2 business days to process and pack your order. They work Monday through Friday excluding weekends and holidays. If your expected shipp

What payment methods do you accept?

For online orders, we accept all major credit cards: Visa, MasterCard, Discover, and American Express. We also accept Paypal. You can even split your payment into multiple parts using AfterPay or Shop Pay Installments.

When will I be charged for my order?

We collect payment for your order at the time it is placed, even if some items are noted as pre-order or back-ordered. By collecting payment at the time of purchase, we're able to reserve back ordered products for you and ship them as soon as they be

Can I add or remove items on my order after completing the transaction?

We aren’t able to add items to an order once it has been placed. If you missed something, we recommend placing a new order. We may be able to remove items from your order as long as our team hasn't started processing yet. Please contact us asap over

Can I cancel my order?

If you received a confirmation email after placing an order, we may not be able to cancel your order as our team works FAST to process all orders as soon as possible. We'll do what we can to assist you. If you need to make a change or cancel your ord