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furMe

We ship primarily using UPS, or DHL Ecommerce for smaller accessory orders. DHL utilizes USPS for the final delivery. There are varying levels of shipping speeds available in checkout once your address is input. Please note to our team if your address does not support UPS deliveries prior to placing your order. We ship all orders Monday - Friday with 1-2 days of processing to pack your order. If there is a delay beyond the expected transit times, reach out to our customer service team and we&apos;ll be happy to look into this for you!&#xA0;We no longer will deliver to PO Boxes. If you input a PO Box as your shipping address, we will contact you for an updated physical address.&#xA0;Please note that orders shipped internationally or to Alaska, Hawaii, and US territories will have an extended period in transit.&#xA0;

We ship primarily using UPS, or DHL Ecommerce for smaller accessory orders. DHL utilizes USPS for the final delivery. There are varying levels of shipping speeds available in checkout once your address is input. Please note to our team if your addres

How is my package delivered?

Shipping and Delivery

Where can I view and download the latest User Manuals?

I need troubleshooting help!

How do I introduce the furMe to my pet for the first time?

What are the differences in the models?

What are the attachments that come in each set?

Securing the correct ends of the detachable hose to your unit

Unboxing and assembling your FM-02 Professional PLUS furMe

How do I identify which model I have to purchase an accessory?

How loud is the vacuum on a furMe?

Does the furMe work on cats?

Does the furMe work on wet or damp fur?

Do the attachments work on all types of coats?

Are there filters or dust bags on the vacuum I need to replace?

Where are the filters on my furMe?

How do I empty the canister?

How do I clean or replace the filters?

How do I wrap and store the hose on the machine?

Where can I get replacement blades for the Clipper or filters for the machine?

What are the cutting lengths on the AirClipper?

How often will I need to replace the clipper blades?

How do I replace the Blades on my AirClipper?

How do I put the AirClipper guards on?

How can I learn more about the AirClipper?

Should I oil the AirClipper blades?

Are blades or guards by other brands compatible with the furMe?

How to use the hair-ejection levers on the brushes

Where can I find the suction extender in my box?

Are there Replacement Parts available?

Is there a size chart for the beds?

How do I use the Dematting Rake?

How can I learn more about the Nail Grinder?

Does the furMe work on wet/damp fur?

How do I pack my travel case?

What is the care guide for the pet beds?

Are the carriers airline approved?

Products

What is your return policy?

How do I return my order?

Do returns cost anything?

What does the 'fulfillment date' mean in the context of the return policy?

I think I received a defective or damaged device, can I return it?

How do I make an exchange?

Purchases from Authorized Retailers

When do I get my refund?

Returns & Exchanges

Does furMe offer a warranty?

Is the warranty policy transferable?

Do you offer refurbished items?

Warranty

How much is shipping?

How do I track my package?

Can I update my shipping address after placing an order?

What if my package is lost in transit?

Only part of my order shipped, how do I track the rest?

What if my package was stolen?

How can I place an order?

I can't find my Order Confirmation email

How can I check my order status?

What payment methods do you accept?

How do I update or cancel a subscription order?

When will I be charged for my order?

Can I add or remove items on my order after completing the transaction?

Can I cancel my order?

Ordering

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How is my package delivered?Updated 2 days ago