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furMe

<h2 id="damages-and-issues">Damages and issues</h2><p>Please inspect your order upon reception and <a href="https://help.shopfurme.com/en-US/contact" rel="noopener noreferrer" target="_blank">let us know</a> immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.&#xA0;</p><p><a href="https://help.shopfurme.com/en-US/flows/01HERHJJC1W79C4XJZ2HXJ113B" rel="noopener noreferrer" target="_blank">Head here to troubleshoot and help us figure out if we can provide a replacement part or swap out your machine</a>.&#xA0;</p>

Please inspect your order upon reception and let us know immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Head here to troubleshoot and help us figure out if we can p

I think I received a defective or damaged device, can I return it?

Returns & Exchanges

Where can I view and download the latest User Manuals?

How do I introduce the furMe to my pet for the first time?

Unboxing and assembling your FM-02 Professional PLUS furMe

Securing the correct ends of the hose to your FM-02 Professional Plus

How do I identify which model I have to purchase an accessory?

How loud is the vacuum on a furMe?

Does the furMe work on cats?

Does the furMe work on wet or damp fur?

Do the attachments work on all types of coats?

Are there filters or dust bags on the vacuum I need to replace?

Where are the filters on my furMe?

How do I empty the canister?

How do I clean the filters?

How do I wrap and store the hose on the machine?

Where can I get replacement blades for the Clipper or filters for the machine?

What are the cutting lengths on the AirClipper?

How often will I need to replace the clipper blades?

How do I replace the Blades on my AirClipper?

How do I put the AirClipper guards on?

How can I learn more about the AirClipper?

Should I oil the AirClipper blades?

Are blades or guards by other brands compatible with the furMe?

How to use the hair-ejection levers on the brushes

Where can I find the suction extender in my box?

Are there Replacement Parts available?

Is there a size chart for the beds?

How do I use the Dematting Rake?

How can I learn more about the Nail Grinder?

How do I pack my travel case?

What is the care guide for the pet beds?

Are the carriers airline approved?

Products

What is your return policy?

How do I return my order?

Do returns cost anything?

How do I make an exchange?

Purchases from Authorized Retailers

When do I get my refund?

Does furMe offer a warranty?

Is the warranty policy transferable?

Do you offer refurbished items?

Warranty

How much is shipping?

How is my package delivered?

How do I track my package?

Can I update my shipping address after placing an order?

What if my package is lost in transit?

Only part of my order shipped, how do I track the rest?

What if my package was stolen?

Shipping and Delivery

How can I place an order?

I can't find my Order Confirmation email

How can I check my order status?

What payment methods do you accept?

When will I be charged for my order?

Can I add or remove items on my order after completing the transaction?

Can I cancel my order?

Ordering

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Damages and issues

I think I received a defective or damaged device, can I return it?Updated 7 months ago

Damages and issues