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Purchases from Authorized RetailersUpdated 3 months ago

All furMe products not purchased directly from the furMe website shopfurme.com must be returned to the original retailer. At this time, we cannot accept returns or exchanges for furMe products purchased from our retailers. 

Please contact the retailer you originally purchased from for their return information and policies. To find authorized retailers that sell furMe, see this page: https://shopfurme.com/pages/authorized-retailers

If you are experiencing an issue with your unit or accessories, please check our troubleshooting guide to either solve this issue or open a ticket for warranty support: https://help.shopfurme.com/en-US/flows/01HERHJJC1W79C4XJZ2HXJ113B

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