What if my package is lost in transit?Updated a year ago

If your tracking number shows that your package is still in transit after a long period of time and suspect there is an issue in transit with your order, reach out to our customer support team and we'll do our best to contact the carrier for more information. Please understand this may take a few days to allow the carrier time to investigate. If your package was confirmed lost in transit by the carrier, we will arrange for a replacement to be sent.