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furMe

<div data-index="2" data-open="true" id="isPasted" style="box-sizing: border-box; position: relative; margin: 0px; border-top: 1px solid var(--color-border);"><div style="box-sizing: border-box; will-change: contents; display: block; padding-bottom: var(--spacing-large);"><div style="box-sizing: border-box; padding: var(--spacing-medium-large) 24px; background-color: var(--color-background-meta); translate: none; rotate: none; scale: none; opacity: 1; transform: translate(0px, 0px);"><div style="box-sizing: border-box; font-family: var(--font-body); font-weight: var(--font-body-weight); font-style: var(--font-body-style); line-height: var(--line-height-body-base); letter-spacing: var(--font-body-base-letter-spacing); font-size: var(--font-size-body-base); max-width: var(--max-width-narrow);"><p style="box-sizing: border-box; margin: 0px;">If your tracking number shows that your package is still in transit after a long period of time and suspect there is an issue in transit with your order, reach out to our customer support team and we&apos;ll do our best to contact the carrier for more information. Please understand this may take a few days to allow the carrier time to investigate. If your package was confirmed lost in transit by the carrier, we will arrange for a replacement to be sent.</p><p style="box-sizing: border-box; margin: 0px;"><br></p><p style="box-sizing: border-box; margin: 0px;">December 2024 NOTE FOR OUR CANADIAN CUSTOMERS: Please be aware there is an ongoing strike with the Canadian Post that may delay our parcels reaching you. You may review the most up to date information on this strike here:&#xA0;<a href="https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page" id="isPasted">https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page</a></p></div></div></div></div><div data-index="3"><button style="box-sizing: border-box; border: 0px; border-radius: 0px; display: flex; cursor: pointer; appearance: none; font-family: var(--font-heading); color: inherit; margin: 0px; padding: var(--spacing-medium-large) 0; background-color: transparent; font-size: var(--font-size-heading-2-base); position: relative; width: 1280px; text-align: left; font-weight: var(--font-heading-weight); font-style: var(--font-heading-style); letter-spacing: var(--font-heading-base-letter-spacing); line-height: var(--line-height-heading-2-base);" type="button"><br></button></div>

If your tracking number shows that your package is still in transit after a long period of time and suspect there is an issue in transit with your order, reach out to our customer support team and we'll do our best to contact the carrier for more inf

What if my package is lost in transit?

Shipping and Delivery

Where can I view and download the latest User Manuals?

I need troubleshooting help!

How do I introduce the furMe to my pet for the first time?

What are the differences in the models?

Unboxing and assembling your FM-02 Professional PLUS furMe

Securing the correct ends of the hose to your FM-02 Professional Plus

How do I identify which model I have to purchase an accessory?

How loud is the vacuum on a furMe?

Does the furMe work on cats?

Does the furMe work on wet or damp fur?

Do the attachments work on all types of coats?

Are there filters or dust bags on the vacuum I need to replace?

Where are the filters on my furMe?

How do I empty the canister?

How do I clean the filters?

How do I wrap and store the hose on the machine?

Where can I get replacement blades for the Clipper or filters for the machine?

What are the cutting lengths on the AirClipper?

How often will I need to replace the clipper blades?

How do I replace the Blades on my AirClipper?

How do I put the AirClipper guards on?

How can I learn more about the AirClipper?

Should I oil the AirClipper blades?

Are blades or guards by other brands compatible with the furMe?

How to use the hair-ejection levers on the brushes

Where can I find the suction extender in my box?

Are there Replacement Parts available?

Is there a size chart for the beds?

How do I use the Dematting Rake?

How can I learn more about the Nail Grinder?

Does the furMe work on wet/damp fur?

How do I pack my travel case?

What is the care guide for the pet beds?

Are the carriers airline approved?

Products

What is your return policy?

How do I return my order?

Do returns cost anything?

What does the 'fulfillment date' mean in the context of the return policy?

I think I received a defective or damaged device, can I return it?

How do I make an exchange?

Purchases from Authorized Retailers

When do I get my refund?

Returns & Exchanges

Does furMe offer a warranty?

Is the warranty policy transferable?

Do you offer refurbished items?

Warranty

How much is shipping?

How is my package delivered?

How do I track my package?

Can I update my shipping address after placing an order?

Only part of my order shipped, how do I track the rest?

What if my package was stolen?

How can I place an order?

I can't find my Order Confirmation email

How can I check my order status?

What payment methods do you accept?

When will I be charged for my order?

Can I add or remove items on my order after completing the transaction?

Can I cancel my order?

Ordering

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How can I contact customer service for assistance?

What if my package is lost in transit?Updated a month ago