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What is your return policy?Updated 2 months ago

Love-it Guarantee

Didn't work for you or your pet? You can return your furMe™ up to 40 days from your fulfillment date for a full refund. How does this work?

  1. Try the furMe on your pet!
  2. If don't love it, you can return your furMe for a full refund. This means there are no re-stocking fees for returning a used product.

If you need to return your furMe™, please email our team with your order name and number, as well as the reason why you would like to return your furMe™. Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to get a better understanding of your experience. Once approved, we will send you return shipping instructions and the address for the return. You will need to purchase a label with a carrier of your choice and attach it to your original packaging before dropping it off with the carrier. Kindly note you are responsible for the return shipping fee. Package refusals or Return to Senders incur a shipping fee and this corresponding fee will be deducted from your merchandise refund. Returns must be sent back in a reasonable amount of time following your return approval. furMe™ reserves the right to deny any returns or refunds. Returns sent to our facility without prior notice cannot be accepted. 

For our Pet Beds, you can return or exchange your bed as long as it's received back in the original packaging/tags and is in new condition (no fur or drool please!). Please also note in accordance with our return policy, you are responsible for the return shipping cost.
You can always contact us for any return questions by emailing us here.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Our team needs about 7 days to process your return after your returned package arrives at our facility. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If you are experiencing an issue with your unit or accessories, please check our troubleshooting guide to either solve this issue or open a ticket for warranty support: https://help.shopfurme.com/en-US/flows/01HERHJJC1W79C4XJZ2HXJ113B

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