Get connected with a team member or leave a message for us on chat.

Send us an email and we'll get back to you within 24 hours Mon-Fri.

We can be reached during normal business hours. If we're busy, simply leave a message and we'll get back to you.

Back to the Store

Read Customer Reviews

Shop the Grooming Vacuum Set

Shop Parts & Accessories

furMe

<p>We have a series of getting started tips and tricks available on YouTube here:</p><p><a data-fr-linked="true" href="https://www.youtube.com/playlist?list=PLkDg-0nLcOX4aIelVFY8_j8mjUIG6mXfR" id="isPasted">https://www.youtube.com/playlist?list=PLkDg-0nLcOX4aIelVFY8_j8mjUIG6mXfR</a></p>

We have a series of getting started tips and tricks available on YouTube here:. https://www.youtube.com/playlist?list=PLkDg-0nLcOX4aIelVFY8_j8mjUIG6mXfR

Are there How-To Videos Available?

Products

Where can I view and download the latest User Manuals?

I need troubleshooting help!

How do I introduce the furMe to my pet for the first time?

What are the differences in the models?

What are the attachments that come in each set?

Detachable Hose Connections

Unboxing and assembling your FM-02 Professional PLUS furMe

How do I identify which model I have to purchase an accessory?

How loud is the vacuum on a furMe?

Does the furMe work on cats?

Does the furMe work on wet or damp fur?

Do the attachments work on all types of coats?

Are there filters or dust bags on the vacuum I need to replace?

Where are the filters on my furMe?

How do I empty the canister?

How do I clean or replace the filters?

How do I wrap and store the hose on the machine?

Where can I get replacement blades for the Clipper or filters for the machine?

What are the cutting lengths on the AirClipper?

How often will I need to replace the clipper blades?

How do I replace the Blades on my AirClipper?

How do I put the AirClipper guards on?

How can I learn more about the AirClipper?

Track Lines from AirClipper

Should I oil the AirClipper blades?

Are blades or guards by other brands compatible with the furMe?

How to use the hair-ejection levers on the brushes

Where can I find the suction extender in my box?

Are there Replacement Parts available?

Is there a size chart for the beds?

How do I use the Dematting Rake?

How can I learn more about the Nail Grinder?

Does the furMe work on wet/damp fur?

How do I pack my travel case?

What is the care guide for the pet beds?

Are the carriers airline approved?

What is your return policy?

How do I return my order?

Do returns cost anything?

What does the 'fulfillment date' mean in the context of the return policy?

I think I received a defective or damaged device, can I return it?

How do I make an exchange?

Purchases from Authorized Retailers

When do I get my refund?

Returns & Exchanges

Does furMe offer a warranty?

Is the warranty policy transferable?

Do you offer refurbished items?

Warranty

How much is shipping?

How is my package delivered?

How do I track my package?

Can I update my shipping address after placing an order?

What if my package is lost in transit?

Only part of my order shipped, how do I track the rest?

What if my package was stolen?

Shipping and Delivery

How can I place an order?

I can't find my Order Confirmation email

How can I check my order status?

What payment methods do you accept?

How do I update or cancel a subscription order?

When will I be charged for my order?

Can I add or remove items on my order after completing the transaction?

Can I cancel my order?

Ordering

I'm having trouble receiving email replies

How can I contact customer service for assistance?

Are there How-To Videos Available?Updated 4 days ago