I need troubleshooting help!Updated 7 days ago

Issue

Solutions

• Check that the power cord is plugged in and the outlet is working

• Check that the power cord is plugged in properly
• Press the main power switch
• Vacuum has an auto-shut off if it needs to cool down. Turn off the main power switch, and wait for device to cool down at least 60 minutes before trying again.

• Empty the collection container
• Check ALL filters (even underneath the HEPA filter) for excess debris and clean out. Where to locate your filters.
• Check hose for clogs
• Press the speed button to adjust the suction power level

• Check for a build-up of debris underneath the blade (you need to pop the blade off the AirClipper to check this)
• If an error message is displayed on your unit (FM-01 model will have blinking lights or FM-02 model will have an "8" on the screen): this is a short-protection mode. Something is jamming your blade. Remove and clean your blade. Remove the tool and unplug your machine to reset it. Replace blade as necessary. 
• If you have the FM-01 unit, and find that the AirClipper only powers on when you move or angle it a certain way with the hose, there could be a wiring issue in your hose. The FM-01 model hose is fixed and cannot be replaced at home. Please reach out to our customer service team for this service with your order number from your original purchase. 

• Check that the grinding bit can move freely by spinning with your fingers (no jam)
• If an error message is displayed on your unit (FM-01 model will have blinking lights or FM-02 model will have an "8" on the screen): this is a short-protection mode. Something is jamming your nail grinder. Remove the tool and unplug your machine to reset it. 
• If you have the FM-01 unit, and find that the Nail Grinder AND the AirClipper (please test this) only powers on when you move or angle it a certain way with the hose, there could be a wiring issue in your hose. The FM-01 model hose is fixed and cannot be replaced at home. Please reach out to our customer service team for this service with your order number from your original purchase.