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Returns & Exchanges

What is your return policy?

Didn't work for you or your pet? You can return your furMe™ up to 40 days from your fulfillment date for a full refund. How does this work?. If you need to return your furMe™, please email our team with your order name and number, as well as the reas

How do I return my order?

Didn't work for you or your pet? You can return your furMe™ up to 40 days from your order date. How does this work? 1. Try the furMe on your pet!. 2. If don't love it, you can return your furMe for a full refund. This means there are no re-stocking f

Do returns cost anything?

If don't love it, you can return your furMe for a 100% full refund. This means there are no re-stocking fees for returning a used product. Kindly note you are responsible for the return shipping fee. If you need to start a return, see here.

I think I received a defective or damaged device, can I return it?

Please inspect your order upon reception and let us know immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Head here to troubleshoot and help us figure out if we can p

How do I make an exchange?

The fastest way to ensure you get what you want is to initiate a return for the item you have and then make a separate purchase for the new item. If you need to return your furMe™, please email our team with your order name and number, as well as the

Purchases from Authorized Retailers

All furMe products not purchased directly from the furMe website shopfurme.com must be returned to the original retailer. At this time, we cannot accept returns or exchanges for furMe products purchased from our retailers. Please contact the retailer

When do I get my refund?

Our team needs about 7 days to process your return after your returned package arrives at our facility. Feel free to contact us if you'd like a status update!